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Direct Access FAQ

Direct Access FAQ

The Redshelf Direct Access Program is a new textbook model in collaboration with top publishers that converts books into digital content. All students in the class get access to the content on the first day. The digital content is directly on Blackboard and may also include Interactive Learning Platforms as well as the text.

Interactive Learning Platforms, or ILPs, are much more than just e-books. They are interactive software platforms developed to provide an enhanced learning experience beyond reading the text. They may include multi-media video and audio presentations and animation, and adaptive quizzes and homework sets which link directly to the related section of text when incorrect answers are given. They also allow for various levels of customization by the instructor, peer-to-peer sharing of notes, and the creation of digital flashcards you can use with smartphone apps.

The price varies depending upon the course materials chosen by the instructor, but most Redshelf Direct Access prices are lower than the cost to purchase printed textbooks or digital access codes. You can look up the textbooks your class requires by finding your class on our website and you will see the price of the textbook as well as a note stating that it is a Redshelf Direct Access course.

If your instructor is using Redshelf Direct Access, you are already enrolled. You will be notified via email with access instructions and information on opting out.

The cost of the content is billed to your student account on the first day of class. Payment is handled online through Student Services or in person at the Business Office on your campus.

If you do not wish to participate in Redshelf Direct Access, you have the first 12 days of class to opt-out of the program online (the opt-out procedure will be outlined in your emailed information). If you opt-out by the deadline given, access to the online content will be turned off. After the twelfth class day, the charge will be removed from your student account. (It may take up to two weeks after the 12th day for this to be removed).

Yes. The opt-in feature is available in Blackboard on the same page where the opt-out feature is listed. If you have any questions or problems, email the Direct Access team at [email protected] or [email protected].

YES! All students who are enrolled in a course using Direct Access are automatically considered part of the program. To receive a refund, YOU MUST opt-out online during the first 12 days of class.

Students who drop the course during the first 12 days of class will automatically be “opted-out” and the charge will be removed from their student account. Students who drop after the twelfth day of class will still be accountable for the charge.

NO! Students are made aware of this option several times within the first 12 days of class.

If you are having problems, please do one of the following: email your question to Redshelf at [email protected], reach out to your professor or reach out to the College Store at [email protected].

If you added the class on the ninth day or later, you will have 48 hours (two days) to decide whether to opt-out. Once you have opted out, the charge will be removed from your account after the twelfth class day.

All enrolled students are emailed about the program. If it is not in a spam folder or was accidentally deleted, email [email protected] or [email protected] for access instructions.

If you question wasn’t answered in this FAQ, please email [email protected] or [email protected] for more information.


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